Bigpond is a popular webmail service provider used by millions worldwide. The users of this popular webmail may face issues while login. The login issues are mostly triggered by webmail user’s forgetting the password, network issues, browser issues, presence of viruses and malware in the PC system. Many of the login issues are resolved DIY by the webmail user. Some issues require the assistance of the Bigpond login problems support. The Bigpond customer service comprises professionals who have experience and expertise in resolving a wide range of problems. This blog attempts to discuss common Bigpond login issues along with the solutions.
Common Bigpond Login Problems and Solutions
Common Bigpond login problems and their solutions are discussed as follows:-
User Forgets Password
If the user forgets the password then he or she cannot log in to his or her email account. In this context, it is relevant to add that to log in to a Telstra account the email user requires either a Telstra ID or a Bigpond email ID. Apart from the user ID, the email users require passwords for login. If an email user forgot the Bigpond password then he or she can reset the password.
Resetting the password involves simple steps and they are as follows:-
Visit the forgotten password page
Enter the username in the username field
Confirm that you are not a robot by checking on the appropriate box
Click on the “Send Email”
By clicking on “Send Email” an email is sent to the email user’s email id. The email provides information on resetting the password to the email user.
If you don’t receive the password resetting email then you should check the junk or the spam folders. If required you should click on “Resend the Email” from the “Check your Email” page.
Log in with your Bigpond email ID and click on the reset password link.
Create a new password.
While creating a new password ensure that you make the password strong by using a combination of characters, integers and special characters.
Type to confirm your password
Click on the “reset” password button
Once you click on the “reset” password button your password is reset.
Email Settings are Not Configured
If email settings are not properly configured then it may give rise to login issues. Therefore, it is advised to correctly configure the email settings, use proper internet protocols like the IMAP, POP2 protocols. If you the webmail user finds difficulty in configuring Bigpond webmail settings then you can seek Bigpond login problems support for Bigpond email help.
Browser Not Compatible
If the web browser is not compatible then email users can experience login issues. Under such circumstances, it is advised to the email users to change their browser and check if the login issues persist. You can also delete the browsing history, data cache of the existing browser and check if the login problems persist. If the login issues are there and you are not able to figure out the actual cause of such problems then you can get in touch with the Bigpond login problems support for help and advice.
Presence of Malware and Viruses
If the PC system contains malware and viruses then it may create login issues. To ensure that login issues do not exist it is important to download and install an effective antimalware software or antivirus software, scan the PC system regularly using the installed software, ensure that the PC system is clean and free from malware and viruses.
Account Hacking Issues
If your Bigpond account has been hacked then you will face login issues. If the hacker has changed the password of your Bigpond webmail account then you won’t be able to login to your account, neither you will be able to send or receive emails from your account. In the context of account hacking, it is important to understand the symptoms of hacking. Sending excessive spam messages from an account is suggestive of the fact that the account has been hacked. If you have an alternate email id and alternate phone number for your account then you can use the same to reset the password using a few simple steps. If you are not able to reset your password then you need to get in touch with the Bigpond login problems support for help and assistance.
Seek help for all your Bigpond webmail needs. The professionals at the Bigpond customer care are experts and they have solutions to most of Bigpond’s issues. As a Bigpond webmail user, you require to explain to them your needs. You can avail of the Bigpond webmail customer support number online. You can use the Telstra or Bigpond toll-free number to get in touch with the customer care experts. If you like this blog then do feel free to share it online and on various social media pages.